baji999 apps Privacy Policy
This document clearly explains how your personal information is collected, where it is used, and how it is kept secure.
Table of Contents
Introduction
baji999 apps places the highest importance on the privacy of its users' personal information. This privacy policy is a legal document that tells you what information we collect when you use our website and services, how it is processed, and where your information goes.
Along with reading this policy, we also recommend reading our Terms and Conditions, which set out the detailed terms of service use. Together, both documents form the legal basis of the relationship between baji999 apps and the user.
In this policy, "we", "our", or "platform" refers to baji999 apps. "You" or "user" refers to any person who visits our website, registers, or uses our services.
Data Collection
baji999 apps collects user information in various ways. This information can be divided into two main categories: information provided directly and information collected automatically.
2.1 Information Provided Directly
When you register on our platform or carry out transactions, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- Mobile banking details (bKash, Nagad, or Rocket account number)
- Financial information related to deposits and withdrawals
- Documents submitted for identity verification
- Information provided during contact with customer support
2.2 Automatically Collected Information
When you browse our website, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Pages visited and time spent on them
- Referral source and click patterns
- Session data and login duration
2.3 Information Received from Third Parties
In some cases, information may also be received from payment processors or identity verification service providers. This information is used only for account verification and security purposes.
Data Use
Collected information is used for specific and legitimate purposes. baji999 apps never uses your information unnecessarily or without your consent.
3.1 Service Operations
- Account creation, management, and verification
- Processing deposits and withdrawals
- Providing betting and casino game services
- Managing bonuses and promotional offers
- VIP programme and cashback calculations
3.2 Safety and Security
- Detecting fraud and unauthorised access
- Monitoring unusual account activity
- Prevention of money laundering
- Identity verification and age confirmation
3.3 Communication and Support
- Responding to customer support requests
- Sending important account-related notifications
- Promotional communications subject to your consent
3.4 Service Improvement
We use analytical data to improve the user experience. This data is always analysed in aggregated form — without identifying any individual's information separately.
Data Storage and Security
baji999 apps uses industry-standard security measures to protect your information. Our servers and databases are secured with SSL encryption, and sensitive information is always stored in an encrypted state.
4.1 Technical Security Measures
- SSL/TLS encryption — on all data transfers
- Encrypted database storage
- Two-factor authentication (OTP-based)
- Regular security audits and vulnerability testing
- Access control systems and limited staff access
4.2 Data Retention Period
Your information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period for legal obligations, dispute resolution, or fraud investigation. Once that period has passed, information is securely deleted or anonymised.
4.3 Steps in Case of a Data Breach
If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps to limit the damage.
Sharing Data with Third Parties
baji999 apps does not sell your personal information to third parties. However, information may be shared in certain circumstances:
5.1 Service Providers
Limited information may be shared with selected partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.
5.2 Legal Obligations
Information may be disclosed where required to comply with a court order, government directive, or applicable law. In such cases, we provide only as much information as is necessary.
5.3 Business Changes
In the event of a merger, acquisition, or business transfer, user information may be transferred. However, the new party must ensure protections equivalent to this privacy policy.
Cookies and Tracking
Our website uses cookies and similar technologies. Cookies are small data files stored on your device that help personalise your experience on future visits.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for security.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To analyse site usage patterns and improve services.
6.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality. Essential cookies are always active because the site cannot function properly without them.
User Rights
baji999 apps respects users' right to have control over their personal information. You have the following rights:
7.1 Right to Access Information
You can find out at any time what information we hold about you. To make this request, contact our customer support — we provide assistance 24/7 via live chat and email.
7.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you can request that it be corrected. Keeping accurate information is also important for the customer's security.
7.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained in cases of legal obligation or ongoing disputes.
7.4 Right to Opt Out of Marketing Communications
You can request that promotional communications be stopped at any time. However, essential notifications related to your account and transactions cannot be stopped.
7.5 Data Portability
You can request a copy of your data in a common format, which will allow you to use it elsewhere if needed.
For more information on data protection matters related to responsible gaming policy, visit our Responsible Gaming page, which also covers account limits and self-exclusion.
Protection of Minors
All services of baji999 apps are for persons aged 21 or above only. We do not knowingly collect or process the information of any minor.
An age verification process is followed at the time of registration. If a minor's account is identified, that account will be closed immediately and the collected information will be deleted. Parents and guardians can also help in this regard — if you have any suspicion, please contact our support team.
Further information on age and identity verification can be found on our About Us page.
Policy Changes
baji999 apps may update this privacy policy from time to time. This policy may be revised as a result of service improvements, changes in law, or changes in business operations.
If there are significant changes, we will notify registered users by email or through the platform. By checking the "Last Updated" date at the top of the page, you can easily tell whether the policy has been recently changed.
Continued use of the platform after any changes will be considered acceptance of the updated policy. It is therefore recommended that you visit this page regularly.
Contact
If you have any questions, concerns, or information-related requests about this privacy policy, please contact us:
Customer Support
- Live Chat: Active 24/7 — contact us directly from any page on the site
- Email: [email protected]
- Language: Support is available in both Bengali and English
We will process any data protection-related requests within a reasonable time. Answers to common questions can be found on our FAQ page, where detailed responses to frequently asked questions are provided.